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129 lines
5.7 KiB
HTML
129 lines
5.7 KiB
HTML
<html>
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<head>
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<title>Untitled Document</title>
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<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
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</head>
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<body bgcolor="#4C2A86" text="#FFFFFF" link="#FFFF33" vlink="#FFFF33" alink="#FFFF33">
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<div align="center"> </div>
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<table width="100%" border="0" cellpadding="1" cellspacing="0" align="center">
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<tr>
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<td width="1"> </td>
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<td colspan="2"> </td>
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</tr>
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<tr>
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<td width="1" height="17"> </td>
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<td colspan="2" valign="top" bgcolor="#FF6666" height="17"><b><font face="Arial, Helvetica, sans-serif"><b><font size="4">Troubleshooting
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DirectX</font></b></font></b> </td>
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</tr>
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<tr>
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<td width="1"> </td>
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<td colspan="2">Many games use a technology created by <i>Microsoft</i> (the
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maker of Windows) called <b>DirectX</b>. This technology is used to create
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rich graphics and sound effects for games and other multimedia programs
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that run on Windows.</td>
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</tr>
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<tr>
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<td width="1"> </td>
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<td colspan="2">Sometimes certain hardware (video cards, for example) will
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not be completely compatible with DirectX, and this will cause games to
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crash (stop working correctly). </td>
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</tr>
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<tr>
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<td width="1"> </td>
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<td colspan="2">While eGames cannot support your computer's hardware and its
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compatibility with DirectX, we can point you in the right direction. </td>
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</tr>
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<tr>
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<td width="1"> </td>
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<td colspan="2">The first thing you should do is make sure you have DirectX
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properly installed. You can try to reinstall DirectX by clicking on the
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“Tools” link to the left, and clicking on the “Install DirectX” link. After
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it is finished installing, try running the game again.</td>
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</tr>
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<tr>
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<td width="1"> </td>
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<td colspan="2"> </td>
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</tr>
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<tr>
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<td width="1"> </td>
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<td colspan="2" bgcolor="#FF6666" align="left"><b><font face="Arial, Helvetica, sans-serif" size="2">If
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that does not work, try these simple steps to determine your computer's
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level of compatibility with DirectX. </font> </b> </td>
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</tr>
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<tr>
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<td width="1" height="112"> </td>
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<td colspan="2" height="112" align="left" valign="middle">
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<ol>
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<li><font
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face="helvetica, arial" size=2>Double click on your <b>My Computer</b>
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icon. </font></li>
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<li><font
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face="helvetica, arial" size=2>Double click on your C:\ drive, then
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the <b>Program Files</b> folder, then the <b>DirectX</b> folder and
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then the <b>Setup</b> folder. </font></li>
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<li><font
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face="helvetica, arial" size=2>Double click on the <b>Dxdiag</b> icon.
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</font></li>
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<li><font
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face="helvetica, arial" size=2>This brings up the "DirectX Diagnostic
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Tool". This tool will provide you with information about how your computer
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interacts with DirectX. Click the "Help" button for complete instructions
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on how to use this tool. There is even a section on how to report problems
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directly to Microsoft. </font></li>
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<li><font
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face="helvetica, arial" size=2>The first page will display information
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about DirectX, as well as information about your computer system. Click
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the "Next Page" button to begin the tests. </font></li>
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<li><font
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face="helvetica, arial" size=2>The next page is called "DirectX Files".
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If there are any files associated with DirectX that are not functioning
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correctly, they will be listed in the "Notes" field at the bottom. </font></li>
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<li><font
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face="helvetica, arial" size=2>Click "Next Page" again to view the
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files for "DX Media Files" and "DirectX Drivers". Please note any errors
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reported in the "Notes" field.</font></li>
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<li><font
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face="helvetica, arial" size=2> Click "Next Page" again. On the Display
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page, you will find 2 buttons for "Test DirectDraw" and "Test Direct3D".
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Click each of these buttons and perform the tests as instructed. </font></li>
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<li><font
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face="helvetica, arial" size=2>Keep clicking "Next Page" until you
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have performed all the tests and viewed all the messages. By now you
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have probably been given some sort of error message or seen a note about
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files being "uncertified". You should click on the "Save all Information"
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button and save all this information to a text file. </font></li>
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</ol>
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</td>
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</tr>
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<tr>
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<td width="1"> </td>
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<td colspan="2">If you received any error messages, then that means you are
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having compatibility problems with DirectX on your PC. You should contact
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the manufacturer of the conflicting device for further assistance. Or if
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you are unsure of what piece of hardware is the problem, contact your PC
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manufacturer. </td>
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</tr>
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<tr>
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<td width="1"> </td>
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<td colspan="2"> </td>
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</tr>
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<tr>
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<td width="1"> </td>
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<td colspan="2">Or you can visit Microsoft's online support page by clicking
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<a href="http://www.microsoft.com/directx/homeuser/support.asp">here</a>.
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<br>
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Just click on the DirectX Support Resources link for a complete online DirectX
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help resource guide and answers to all your DirectX questions by the creators
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of DirectX. </td>
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</tr>
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<tr>
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<td width="1"> </td>
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<td colspan="2"> </td>
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</tr>
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</table>
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<p> </p>
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<p> </p>
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</body>
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</html>
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